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European Commission’s Online Dispute Resolution Platform – New Obligations

With effect from 15 February 2016 online businesses must provide an easily accessible link to the European Commission’s online dispute resolution platform (“ODR Platform”) on their websites along with their e-mail addresses.  Although the use of the ODR is optional, it is mandatory for such businesses to include a link to the ODR Platform on their website.

Implications of non-compliance

If found guilty of non-compliance with the ODR Regulations, a business can be liable on summary conviction to a fine or imprisonment (for a term not exceeding 12 months) or both.  If it is proven that such an offence has been committed with the consent, approval (or due to the neglect) of a company officer (e.g. a director or company secretary) that person, as well as the business, will be liable for the offence.

Action required

If you have an on-line business, familiarise yourself with the ODR Regulations (European Commission’s website – http://ec.europa.eu/consumers – Alternative and Online Dispute Resolution) and if applicable, update your website now!

 

 

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